IT Support

Tech Support

Ad-Hoc Website/Tech Support

On a freelance basis, We provide tech support to website owners.

Our Ad/Hoc hourly rate is £35 per hour.

We use time tracking software that enables us to produce an itemised invoice each month.

The invoice will detail every individual task you have asked us to carry out for you and show the number of minutes and individual cost of each task.

All ad-hoc tech support work is invoiced on the 1st of the month for work completed in the previous month and is payable within 14 days.

Please note that time invoiced is exact, therefore if a task takes 1 hour and 15 mins, that’s exactly what you’ll see on our invoice.

Regular Tech/Website Support Packages

If you know that you require regular assistance with your tasks, then you can budget for a set pre-booked number of hours support each month. This allows you to budget monthly without any hidden surprises in costs – plus you get a great discount too!

A Tech/Website support package allows us to be flexible with the services we can provide to you whilst working within a block of time. It also ensures that we reserve the time required to meet your needs.

  • Have priority over any work we do for ad-hoc on-demand clients. Jump the queue!
  • It is possible to carry over 1, 2 or 3 hours dependent on the package selected from one month to the next, but it not possible to accumulate any more hours than this
  • We’ll let you know when you have 1 hour support remaining.

Bronze Support Package

Buy 3 hours support for £25 per hour (total price £75, saving £30)

Silver Support Package

Buy 5 hours support for £22.50 per hour (total price £112.50, saving £62.50)

Gold Support Package

Buy 10 hours support for £20 per hour (total price £200, saving £150)

Very helpful, understanding and most importantly jargon free. Very well priced, but again really happy to explain the facts behind the jargon. highly recommend

Wanting to be in control of my new website and being completely green to website building, short of how to purchase a domain name I didn’t have a clue! In stepped Justin. He helped me by setting up the hosting, recommending the best programme for a starter, pointing me to online learning and being on hand when I accidentally removed something I didn’t mean to. An all round fantastic service and I highly recommend whether you want to have it built for you or are building it yourself and just need hosting!

Never any issues with emedia. Always there when advice is needed. Certainly would recomend

Had a fascinating complimentary consultation with Justin Ormerod from emedia this week, looking at the hosting and performance of my blog site. Justin uploaded my site onto his hosting platform, and the performance went from a F to a B. It felt like getting a bad school report! 😆 Thank Justin for taking so much time out to do a back office walkthrough. I learnt a lot. A few years ago I had an issue where a file or plugin was affecting the appearance and how data was displayed, and it wasn't obvious what was causing the problem because on the face of it, everything seemed to be correctly installed by me and working OK. Justin went into 'forensic investigation mode' and found the obscure piece of code. It really was a case of going above and beyond.

I have been a client of Emedia for the past 2 years. Justin designed my website and manages the hosting of it. During this time he has made excellent suggestions on how to best maximise the look and function of the website. He is responsive and approachable and carefully explains the more techy stuff, so you don't feel silly asking questions and better still, can understand the replies. He is a safe pair of hands for your website. I have no hesitation in recommending Justin and Emedia.

Over the past few years I have found that Justin at Emedia has carried out a very good and reliable service across a wide range of web based services

Excellent service, patient and very helpful

I had a great experience setting up my company website the whole process was quick and smooth and I’ve had a great business response since the website was updated and managed on our behalf. Overall excellent service and I would happily recommend

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Web Hosting - Web Design - WordPress Maintenance - SEO - IT Support - Printing

01255 80 81 82

Customer Service

Web Hosting - Web Design - WordPress Maintenance - SEO - IT Support - Printing

Based in 
near Colchester
in Essex

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Emedia Hosting Reinventing customer satisfaction by making customer support our priority