IT Support

Tech Support

Ad-Hoc Website/Tech Support

On a freelance basis, We provide tech support to website owners.

Our Ad/Hoc hourly rate is £35 per hour.

We use time tracking software that enables us to produce an itemised invoice each month.

The invoice will detail every individual task you have asked us to carry out for you and show the number of minutes and individual cost of each task.

All ad-hoc tech support work is invoiced on the 1st of the month for work completed in the previous month and is payable within 14 days.

Please note that time invoiced is exact, therefore if a task takes 1 hour and 15 mins, that’s exactly what you’ll see on our invoice.

Regular Tech/Website Support Packages

If you know that you require regular assistance with your tasks, then you can budget for a set pre-booked number of hours support each month. This allows you to budget monthly without any hidden surprises in costs – plus you get a great discount too!

A Tech/Website support package allows us to be flexible with the services we can provide to you whilst working within a block of time. It also ensures that we reserve the time required to meet your needs.

  • Have priority over any ad-hoc support work. Jump the queue!
  • It is possible to carry over 1, 2 or 3 hours dependent on the package selected from one month to the next, but it not possible to accumulate any more hours than this
  • We’ll let you know when you have 1 hour support remaining.

Bronze Support Package

Buy 5 hours support for £150 per month (saving £25)

Silver Support Package

Buy 10 hours support for £275 per month (saving £75)

Bronze Support Package

Buy 15 hours support for £375 per month (saving £150)

01255 80 81 82

Customer Service

Based in 
near Colchester
in Essex

Get In Touch

Let us help you get the
best out of your business

Emedia Hosting Reinventing customer satisfaction by making customer support our priority